DICE Frontline Support Team

Team Members:

• Ross Armstrong
• Richard Bell
• Lindsey Brown
• Carol Dow
• Alison Downie (Team Leader)
• Charlie Penman
• Sarah Reed (maternity leave)
• Morna Findlay

The Frontline Support team provides help, both direct and indirect, to the users of the School of Informatics' computers.

Documentation

• Major Support tasks and how they're done.
• Tips for Supporters.
• Guidelines on machine allocation.
• What to do with an unallocated machine.
• What to do with old junk machines.
• Policy on spare machines
• Policy on account creation
• Policy on Visitor Account Creation
• Archiving Accounts

CO/CSO training schedule

Meetings.

 : Groups : User_support 

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