User Support Unit.

Unit Meetings

Meetings take place on the 2nd Tuesday of the Month.

• Previous Meeting

Members

• Alison Downie (Unit Manager)
• Sheila_Gardner
• Ross Armstrong
• Richard Bell
• Lindsey Brown
• Carol Dow
• Jennifer Oxley

Unit Documentation

• Initial list of development projects
• Compute servers
• Console re-direction
• Computing Facilities for Conferences, a guide for computing staff.
• User Support Unit Wiki
• Status of moves to AFS

Front Line Support Documents:

• Major Support tasks and how they're done.
• Tips for Supporters.
• Guidelines on machine allocation.
• What to do with an unallocated machine.
• What to do with old junk machines.
• Policy on spare machines
• Policy on account creation
• Policy on Visitor Account Creation
• Archiving Accounts
• Managing the Development Project server devproj
• Installing a 64-bit FC5 server
• Talk at the Development Meeting on the proposed Inventory System: Open Document Presentation (ODP) and PDF
• Talk on progress of Inventory System project: Open Document Presentation (ODP) and PDF
• Talk on Cups: Open Document Presentation (ODP) and PDF

There are also some useful things in the /group/support/support-team directory.

Documents about the RT (Request Tracker) system

• RT is at https://rt3.inf.ed.ac.uk
• RT changes between version 3.0.8 and 3.6.1
• Searching for dead tickets
• RT Best Practice [pdf] [html]
• Installing rt3
• Tips for RT
• RT Modifications
• How RT sends a ticket to bugzilla
• Upgrading to version 3.6.1

Account Management

• Account management procedures.
• Slides from talk on Account Management Technology.
• Description of Primary Roles assigned by the Account Management software.

Windows Support - MDP (Managed Desktop Project)

• EdLAN Database Machine Registration
• Managed Desktop Machines - LCFG Status Page
• Installing a Managed Desktop Project Machine, also available in a printer friendly version (PDF)
• Using Microsoft Windows Applications/Documents on DICE
• Approaching Microsoft Applications Under Linux

us-unit mailing list archive

Servers

Servers managed by this unit.

Current Actions Relevant to this Unit

Actions as recorded in Bugzilla.

Statistics

Work of Computing Officers

Former User Support Group

Many of the responsibilities of the User Support Unit were previously handled by the User Support Group.

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